We at Vroody.com always strives to provide a Seamless ordering on our platform. And for any unfortunate instance you need to cancel an order, we have a flexible cancellation policy for you.
I. How to cancel an order?
If in any case you have to cancel an order, please do let us know about the cancellation of your order at Hello@Vroody.com.
For outright cancellations by you:
- If you cancel your order before your Plants / Products has shipped, you can choose to have the entire amount refunded or get a Vroody voucher.
- If your product has been shipped and is yet to be delivered, please do not accept delivery which will make your order return to us. Please note that there will be delay between actual shipping of order and updating the shipping status information on the Website. The correct order status of your order will be updated on the website by Vroody after the actual cancellation.
- If in any case we need to proceed with a cancellation, we charge a minimal amount of INR 30.0 to make up the situation for our partners.
- Consequently, customer may not be able to verify that the order has been shipped prior to requesting cancellation. In such cases Vroody reserves the right to reject cancellation of the order.
If the cancellation is after your product has been shipped & delivered:
If you have already received the Order/Products then it will be eligible for replacement/refund, only in cases where there are defects found with the Order/Products.
Damage, Delay or Loss in Transit:
Please check your order when delivered. There could be certain circumstances beyond our control where you could receive a damaged product. Please advise us immediately if there is any sign of damage. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please write to us.
The defective product will need to be shipped back to us and a replacement will be shipped immediately on receipt of the defective product. Replacement is subject to the availability of the product in our stock.
In any case where we are unable to supply the variety ordered we shall be entitled to send what we consider the most suitable alternative unless otherwise requested (informing users prior to the shipment). If the substituted variety is not acceptable to the Buyer, it must be returned unopened to us within 3 days of delivery.
II. Refund Policy:
Any refund claim on Vroody will be processed within 5-7 business days once request of cancellation of item(s) is received or after the delivery of the product by Vroody or after we establish the goods sold by us did not conform to the Standards.
Refund will be processed as per the mode of payment:
- Orders paid by credit/debit card will be refunded to bank account. The actual crediting of the refund amount will depend on the bank’s processing times.
- For all other modes of payment, Vroody will process a bank transfer/ wallet transfer associated with Vroody.
- If in any case, Vroody is unable to make a refund to the user due to any reason. Vroody has a right to issue users with a voucher of the same amount of the refund.
- For orders placed through Gift Vouchers refund would be provided in form of a fresh Gift Voucher of the same value.
Buyer can claim refund for loss in transit if the ordered product(s) has not been delivered at the shipping address (in India) within 4 business days of shipping the order. Such claims will be verified by Vroody team and only upon establishing the veracity of the claim the amount will be refunded to the buyer. No claims by buyer will be entertained as loss-in-transit if there is evidence that the order has been delivered to the shipping address or if there was no person available to receive the shipment when the delivery of the order was attempted.
III. Warranty and Liability
- Vroody is committed to supplying high quality products to numerous household and organizations for personal use and corporate purposes (Not for re-sale of product but for personal use).
- In accordance with the established custom of the trade, Vroody will in no case be liable for more than the actual amount paid for a particular product/services on sale.
- We will endeavour to only have products on our web site that are in stock and available for ordering. Varieties that are out of stock will be listed as such and will not be available for purchase. In the unforeseen event of items going out of stock after you placed an order your amount will be refunded to you with no compensation.
IV: Return Policy:
If in case you feel like, you have received your Order/Product wrong or in a bad condition or if the packaging is tampered with or damaged before delivery (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process), please refuse to accept the package and return the package to the delivery person.
Also, we’d request you to email us at Hello@Vroody.com mentioning your Order ID and photograph of the damaged/wrong product. We will ensure that a brand new replacement is issued to you with no additional cost and the earliest. Please make sure that the original product tag and packing is intact when you send us the product back.
Conditions where the Order/Product is not eligible for replacement/ refund:
- Products/Items that have been used;
- Damages due to misuse of product;
- If the product is a perishable item (e.g., plant, bulbs);
- Products with evidence of having been tampered upon;
- Any product that is returned without all original packaging and accessories (if any) along with the original price tags, labels;
It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
If any plant or products are damaged post-delivery it shall not be accepted for return/ refund.
What should I do to get a replacement?
Calm down! We are always here for your help.
Here, you need to contact us at Hello@Vroody.com and let us do rest for you. We’ll help you with further proceeding.
- You will be responsible for paying for your own shipping costs for returning your item, if applicable. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.